You must obtain a Return Materials Authorization (“RMA”) number from us prior to returning any Products to us under this Warranty or 30-Day Worry-Free Guarantee. You agree to pack the Product that you are returning, either under the 30-Day Worry-Free Guarantee or the Limited One-Year Warranty, carefully and return it to us, freight prepaid, together with the RMA. The returned Product must be in the original package and free of any defect or damage caused by shipping. If we determine to repair or replace your Product under the Limited One-Year Warranty, we will pay the return costs for ground shipping. If we reasonably determine that the Product you returned is not defective or does not fall within the 30-Day Worry-Free Guarantee, we will contact you and will arrange for reshipment to you at your cost, plus a handling fee equal to fifteen (15%) of the Product purchase price. If you decline to pre-pay such shipping and handling costs, we are under no obligation to return such non-defective Product to you.
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