How can I return the product?

Whether through our 30-Day Worry-Free Guarantee or through our Warranty, both described above, you can only make returns as follows:

  1. Before requesting an RMA, please contact our Customer Support Team by clicking on the Contact Us link at We’re often able to solve the problem quickly via email.
  2. If we’re unable to solve your problem via email, request an RMA (Return Merchandise Authorization) number from Sphericam Customer Support.
  3. If our Customer Support Team determines that you are within your 30-Day Worry-Free Guarantee or that your problem qualifies under Warranty coverage, you will be issued an RMA number.
  4. Package Products along with a copy of the RMA form.
  5. Write the RMA number on the outside of the box and send it to the appropriate address based on your specific location.

Please do not hand-deliver your product to the addresses provided, even if you are local. These locations are not set up to receive visitors.

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